Understanding your bill and billing.
Vidant Health is transitioning to a new brand name, ECU Health. Your billing statements will continue to come from Vidant Health and payments should be made to Vidant Health. Billing statements will reflect the new brand name in the near future.
Understanding your bill for health care services can be challenging. Here, you’ll find guidance to help you understand charges and the bill itself. Frequently asked questions and a glossary of terms will help you navigate the billing. Also find information about how and where you can pay your bill.
As a Vidant Health (ECU Health) patient, you may receive more than one type of bill for services. Some of the doctors on your care team while in a Vidant (ECU Health) hospital may not be employed by Vidant (ECU Health), and you will get a separate bill from them.
For questions regarding our financial assistance policy, click here.
PAY WITH MYCHART
To view your billing history, create a payment plan or pay online, access your MyChart.
PAY AS GUEST
For one-time bill pay, enter your Guarantor number located on your Vidant (ECU Health) bill or statement here.
COPAYMENT AT ECU HEALTH
Effective Nov. 13, 2023, ECU Health will request copayment amounts due at the time of visit at all ECU Health locations, including Emergency Departments. Learn More.
Other Ways to Pay
Due to current COVID-19 restrictions, our onsite payment locations are temporarily closed to the public. Please call 252-847-4472, or toll-free 1-800-788-4473, with any questions or concerns regarding the payment of your bill.
Vidant Health (ECU Health) or ECU Health SurgiCenter Bill
Pay by mail — Patient Payments Only
Payments by check or money order can be mailed to
Vidant Health, P.O. Box 71095, Charlotte, NC 28272-1095.
Pay by phone
Call us at 252-847-4472 or toll-free at 800-788-4473
Monday through Friday from 8:30 a.m. – 5 p.m.
Correspondence
Please send all written correspondence to P.O. Box 8423, Greenville, NC, 27835
Vidant Medical Group Bill (ECU Health Physicians Bill)
Pay by mail — Patient Payments Only
Payments by check or money order can be mailed to Vidant Medical Group, P.O. Box 63019, Charlotte, NC 28263-3019.
Pay by phone
Call us at 855-249-2842
Monday through Friday from 8:30 a.m. – 5 p.m.
Correspondence
Please send all written correspondence to P.O. Box 8423, Greenville, NC, 27835
Outer Banks Health Medical Group Bill
Pay by mail — Patient Payments Only
Payments by check or money order can be mailed to Outer Banks Health Medical Group, P.O. Box 63019, Charlotte, NC 28263-3019.
Pay by phone
Call us at 855-249-2842
Monday through Friday from 8:30 a.m. – 5 p.m.
Correspondence
Please send all written correspondence to P.O. Box 8423, Greenville, NC, 27835
ECU Physicians Bill
Pay in person
Payments may be made by cash, check or credit card at your clinic location.
Pay by mail
As noted in your monthly statement from ECU Physicians.
Pay by phone
Call us at 252-744-2128 or toll free at 866-277-7024